Privacy Policy

1. Data Controller

DECRETON is the entity responsible for processing personal data.

2. Personal Data Collected

DECRETON may collect only the data necessary to manage its relationships with its customers, prospects, partners, suppliers, and users of its websites.

The data in question may include, among other things:

• first and last name;
• email address;
• phone number;
• mailing address or billing address;
• name of the company or organization;
• information related to a quote request or a project;
• messages sent via the contact forms;
• billing information;
• photos, documents, or materials voluntarily provided by the customer;
• technical browsing data when measurement tools or cookies are used.

3. Purposes of the Processing

Personal data is collected for specific, legitimate, and necessary purposes related to DECRETON’s business.

They can be used for:

• respond to a contact request;
• prepare a quote;
• prepare, organize, or carry out an intervention;
• handle sales and administrative follow-up;
• manage billing and accounting;
• provide after-sales service or maintenance;
• manage web, marketing, technical, or skilled trade services;
• improve websites and their security;
• comply with legal, tax, and accounting requirements;
• Send marketing information only when it is permitted or accepted.

4. Legal Basis for Data Processing

The processing activities carried out by DECRETON are based, as appropriate, on the following legal grounds:

• the performance of a contract or precontractual measures, including quotes and services;
• compliance with legal obligations, particularly accounting and tax obligations;
• DECRETON’s legitimate interest in managing its business, securing its sites, and maintaining its business relationships;
• the consent of the data subject, particularly for certain cookies or specific communications.

5. Recipients of the Data

Personal data is intended for DECRETON and for individuals or service providers who are strictly necessary for the performance of the services.

They may be forwarded, when necessary, to:

• a certified public accountant or administrative service provider;
• a web hosting provider;
• a management, billing, email, or CRM tool;
• a subcontractor or partner involved in providing a service;
• an administrative body, authority, or court when required by law.

DECRETON does not sell personal data to third parties.

6. Shelf Life

Data is retained only for as long as necessary for the purposes for which it was collected, and is then archived or deleted in accordance with applicable requirements.

• Contact requests: time required to process the request;
• Unfollowed quotes: reasonable timeframe for sales follow-up;
• customer records: duration of the contractual relationship;
• invoices and accounting documents: legal retention period;
• data related to a legal dispute: for as long as necessary to defend DECRETON’s rights;
• Cookies: The duration is determined based on their type and the applicable rules.

7. Cookies and Trackers

Websites operated by DECRETON may use cookies or trackers that are necessary for the proper functioning of the site, for audience measurement, to improve the user experience, or, where applicable, for advertising purposes.

Certains cookies strictement nécessaires peuvent être déposés sans consentement. Les autres cookies soumis au consentement ne sont déposés qu’après acceptation de l’utilisateur. La CNIL rappelle que certains traceurs nécessitent une information préalable et un consentement avant dépôt ou lecture. :contentReference[oaicite:1]{index=1}

Users can change their preferences at any time using the banner or the cookie management tool available on the website.

8. Contact Forms and Quote Requests

Information submitted via contact forms or quote requests is used solely to respond to the request, assess the need, prepare a sales proposal, or schedule a service call.

The customer or prospect agrees to provide information that is accurate, relevant, and proportionate to their request.

9. Web, Marketing, and Digital Services

In connection with web services, marketing, local visibility, website management, search engine optimization, or communications, DECRETON may be required to process data provided by the client.

The customer remains responsible for the data it transmits to DECRETON, particularly when it provides customer files, access to platforms, statistics, advertising accounts, content, images, or marketing materials.

DECRETON agrees to use this information solely for the purposes of the service entrusted to it.

10. Data Security

DECRETON takes reasonable measures to protect personal data from unauthorized access, loss, alteration, disclosure, or destruction.

However, no computer system, website, email service, or online service can guarantee absolute security. Users are also encouraged to take their own precautions, particularly when managing their passwords and digital access.

11. Rights of Data Subjects

In accordance with the GDPR, every data subject has the following rights, among others:

• the right to access one's data;
• right to correction;
• right to erasure;
• right to object;
• right to restriction of processing;
• the right to data portability, where applicable;
• the right to withdraw consent at any time when processing is based on consent.

You may exercise these rights by contacting DECRETON at the following address: contact@decreton.com.

Proof of identity may be requested when necessary to prevent any unauthorized disclosure of personal data.

12. Complaint to the CNIL

If a person believes that their rights have not been respected, they may file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French authority responsible for personal data protection.

13. Transfer Outside the European Union

Certain digital tools, platforms, hosting providers, messaging services, analytics solutions, or technical service providers may involve the processing of data outside the European Union.

When this is the case, DECRETON ensures, to the extent possible, that it uses services that provide appropriate safeguards in accordance with applicable rules.

14. Updating the Statement

DECRETON may modify this privacy statement to reflect changes in its services, tools, legal obligations, or internal practices.

Last updated: May 2026.